Refund policy

Cancellation Policy

Cancel Before We Ship We want you to be completely satisfied with your order. You can cancel your order at any time for a full refund, provided that your order has not yet been fulfilled and shipped from our warehouse.

Because we work hard to get your pyjamas to you within our 3–4 business day window, our fulfillment team packages and prepares orders quickly.

  • If your order has NOT been shipped: You can instantly request a cancellation by logging into your self-serve customer account using your email verification code. Once submitted, your order will be cancelled immediately, and a full refund will be processed back to your original payment method.

  • If your order HAS already been shipped: We are unfortunately unable to cancel it mid-transit. However, don't worry—once the Bosta courier delivers the package to your doorstep, you can easily log back into your account to request a standard return or size exchange.

Return Policy

Please note:

  • We recommend opening and trying on the item(s) while the courier waits to avoid the need for returns.
  • Return requests will only be accepted within 48 hours of receiving your order.
  • Shipping fees apply to returns.
  • Items purchased on promotion, sale, or using a coupon are not eligible for returns.
  • Approved return items will be refunded within 14 days.
  • Refunds will be processed via InstaPay.
  • Return shipping fees will be deducted from the item's refund amount (you will receive the item's price minus the return shipping cost).
  • Returned items must be unworn, unwashed, unaltered, and include the original tags and packaging.

  • If you ordered from the website, please check our return & cancellation section and follow the process